Business Process Optimization & Reengineering
Business Process Optimization (BPO) is a method to analyze transactions within an end-to-end business cycle to improve efficiency and effectiveness, e.g., finding the most cost effective or highest achievable performance of a process.
Business Process Reengineering (BPR) is usually done to identify and eliminate the organizational barriers impeding process flows to create “drastic” changes (e.g., dramatically improve customer service and/or cut operational cost).
Our BPO and BPR solutions are aimed at process improvements that increases customer value through improving quality, enhancing service, reducing costs and/or increasing productivity of a business process.
We leverage well-known techniques and best practices such as Lean Six Sigma and the Information Technology Infrastructure Library (ITIL) to help organizations in the private and public sectors eliminate non-value activities and elevate process efficiencies and effectiveness.
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